Are your products made in the US?
Yes, all of our products are made at our factory in Fletcher, North Carolina.
What are your products made from?
We use a 100% virgin polycarbonate to manufacture all of our products.
Why do you use polycarbonate?
In our opinion, polycarbonate is the best resin to use in this application because of its clarity, impact resistance, high heat deflection temperature, and ability to hold a flame retardant additive.
Are your products safe?
Yes! We use polycarbonate that has a flame retardant additive in it and an Underwriter’s Laboratories (UL) certification. All of our products meet and exceed the candle fire safety standards established by the American Society of Testing and Materials (ASTM).
Do your products contain BPA?
BPA (Bisphenol-A) is a critical component in the manufacturing of polycarbonate so yes, our products do contain BPA. The issue surrounding BPA is with leaching into beverages or food, things that would be ingested by the consumer, so this doesn’t pose any health concerns for our customers.
Are your products recyclable?
Polycarbonate is a number 7 recyclable plastic so it is considered recyclable. Check with your local recycling center to confirm the types of plastics they accept.
What are your minimum order quantities (MOQ)?
Our minimum order quantities will vary from product to product and are based on the volumes required to fill a bulk box.
What are your lead times?
We ask for a minimum of two weeks for lead times however we’re often able to ship sooner than that.
Do you offer volume discounts?
We absolutely offer volume discounts. Contact our sales team today to understand how your volume requirements can translate into better pricing.
Can you make custom sizes or designs?
We are well versed in custom molding. Whether you have a design that needs to be made, or have an idea and need help making it a reality, we can help!
Can you mix different colors in each box?
Unfortunately not. Colored material is a special order item and requires a minimum order from the supplier, which translates to our minimum order requirements.
Do your prices include shipping?
Our prices do not include shipping. When you place your order, our sales team will reach out to a variety of carriers to find you the best rate.
How is your product shipped?
All of our products are shipped in a large bulk box that measures 48x45x40 inches and is on a pallet.
Do you ship outside of the US?
Heck yeah we do! We’re very familiar with shipping internationally and have long term relationships with customers in Canada, South America, Europe, New Zealand, and Australia.
Can I make my own shipping arrangements?
Absolutely! We’re always happy to work with your preferred carrier.
What if I can’t meet your minimum order requirements?
If you aren’t quite ready for our MOQs, you can always reach out to one of our distributors.
How do I become a distributor?
It’s as easy as buying our product and reselling it in smaller volumes. We’re happy to link your business to our website to help any potential customers find you and our products.
Do you have lids for your products?
Unfortunately we do not however we do have relationships with various suppliers within the candle industry and can put you in touch with someone who can help.
What kind of waxes are your products compatible with?
Our products are compatible with every type of wax.
Can I press or just pour wax into your products?
Polycarbonate is an incredibly resilient material and can handle some pretty intense pressures. While pouring is the most common way customers fill our products, you can absolutely press a granulated wax right into the container.
What are your payment terms?
For clients based in North America, we’re happy to extend Net 30 day terms to anyone whose credit application has been approved. For international clients, we do require payment ahead of shipping.
What forms of payment do you accept?
We accept checks, wire transfers, ACH direct deposits, and money orders. Unfortunately we are not set up to process credit or debit card transactions.
